Service upgrades in Queenscliff

Queenscliff residents should expect disruptions to their mobile network coverage as Telstra undertakes upgrades in the area.

The mobile base station at the Queenscliff Telephone Exchange began infrastructure works this week, February 7 to 9, to bring better 4G service and new 5G coverage to the community.

There will be no mobile network coverage at the site from 7am on February 12 to 5pm February 16, with some temporary disruptions expected from February 17 to 21 while the upgrade is completed.

Telstra mobile sites at the Point Lonsdale Golf Club and Queenscliff water tank will remain active, and customers will be notified of the upcoming work through text messages.

Any Triple Zero calls will automatically be directed to any working mobile network for connection to emergency services.

Regional general manager Steve Tinker said the site would only be switched off when needed, and the service would be returned as soon as possible.

“There’s never a good time to undertake this sort of work but once it is completed, it will mean better mobile services for local residents,” he said.

“As a company, we heavily invest in improving regional connectivity, and this site is another example of our commitment.

“Over the past seven years to the end of the 2023 financial year, Telstra invested $11 billion in our mobile network nationally, with $4 billion of this invested in our regional mobile network.”

Mr Tinker said the Queenscliff community could enjoy a better mobile experience with the 5G connectivity roll-out.

“Upgrades such as these continue to demonstrate Telstra’s ongoing commitment to regional Australia,” he said.

“We are continuing to expand our 5G network across locations and nationally. We’re adding new sites to the network every week.”