Happier and healthier

BCH client Alison Lewis-Nicholson filling out the survey. 170149

The results are in and Bellarine Community Health has achieved outstanding results in the Victorian Healthcare Experience Survey (VHES).
The VHES was conducted for Community Health Services for the first time from October to December last year. More than 50,000 survey forms were distributed to 85 Community Health Services across the state.
“Our results have been outstanding,” Bellarine health CEO John Fendyk said.
“In every survey question BCH achieved equal to or above the state average result.”
Clients completing the survey were asked to rate the care they received, how easy it was to make an appointment, whether health workers were compassionate and were all their needs considered.
“We had a 100 per cent positive response to how our clients rate the care they receive from Bellarine Community Health,” Mr Fendyk said.
“That is an overwhelming endorsement of our staff, their interaction with clients and the public and the services we deliver.”
The health service achieved a 25 pe rcent response rate from clients compared to the state average of just over 15 per cent.
The service’s Consumer and Community Advisory Group has received the full report and will look at where the organisation can continue to make improvements to the consumer experience.
The VHES survey of Community Health Services will now be conducted annually.
To read the full findings of the survey go to VCH’s website at www.bch.org.au/perch/resources/report-bellarinecommunityhealthltd.pdf